We are happy we have been able to successfully get your refund back for you, albeit in a longer timeframe than we would have liked. Our Compliance Team responded to HMRC with the required information and were able to get the checks completed and your repayment released, this additional work was completed as part of our fee charges and aftercare. This extra security check was a random check from HMRC and not something we were able to predict otherwise we would have been able to set your expectations sooner around this. Good afternoon Dan, We are sorry to hear you feel our services have fallen short of expectations, HMRC asked for some additional information for your claim which needed to be sent to them in writing which did cause a delay in you receiving the second half of your repayment.
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